CANCELLATIONS AND REFUND [DMD Comment: Please confirm whether you allow customers to cancel an order and refund the amount paid]
(i)CANCELLATIONS
(a) After making an online payment for a particular Order/ product, You as a customer can cancel your delivery for a particular Order anytime up to the cut-off time (i.e. 10.00 PM of the day preceding the date of actual delivery of product) by getting in touch with us.
(b) In the event of an item on your Order being unavailable, we will contact you on the phone number provided to us at the time of placing the Order and inform you of such unavailability. In such an event you will be entitled to cancel the Order and shall be entitled to a refund in accordance with our refund policy.
(c) We reserve the sole right to cancel your Order in the following circumstances:
in the event of the designated address falls outside the delivery zone offered by us;
failure to contact you by phone or email at the time of confirming the Order booking;
failure to deliver your Order due to lack of information, direction or authorization from you at the time of delivery; or
unavailability of all the items Ordered by you at the time of booking the Order; or
unavailability of all the items ordered by you at the time of booking the Order; or
in case the delivery person is not allowed inside your compound, community or society or any other reason beyond control causing movement of the delivery person including but not limited to law and order situation.
(ii) REFUNDS
(a) You shall be entitled to a refund only if you pre-pay for your Order at the time of placing your Order on the Website and only in the event of any of the following circumstances:
your Order packaging has been tampered or damaged or spilled at the time of delivery and you have not accepted the delivery;
us cancelling your Order due to (A) your delivery location falling outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the Order booking; or (C) failure to contact you by phone or email at the time of confirming the Order booking; or
you cancelling the Order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
(b) OUR DECISION ON REFUNDS ITS APPLICABILITY, ETC IN ALL CASES SHALL BE AT OUR SOLE DISCRETION AND SHALL BE FINAL AND BINDING.
(c) All refunds will be transferred from Delhisnacks back to source. It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy.
(d) In case of payment at the time of delivery, you will not be required to pay for:
Orders where the packaging has been tampered or damaged or spilled by us;
wrong Order being delivered; or
to the extent of the value of the item/s, missing from your Order at the time of delivery.
(e) You shall be entitled to return the product in following cases:
wrong Order being delivered
item substantially damaged or deteriorated in quality
You can return the product to our delivery partner at the time of receipt of product. Alternatively, you can return the product by contacting us for the same. IT IS HEREBY CLARIFIED THAT NO RETURNS SHALL BE ACCEPTED AFTER THE PACKAGING OF PRODUCT IS OPENED OR PRODUCT IS CONSUMED EITHER IN PART OR OTHERWISE BY YOU.
